Essential TICSI Tools

Essential TICSI Tools



Deliver world class service excellence through continued customer experience measurement, analysis and improvement with our set of industry-leading tools.


KnowledgeTRAK provides a fast and easy way to create surveys that can be accessed online, as well as offline. It also allows you to use numerous fully customisable templates, and for a flat rate you can create an unlimited number of surveys!

KnowledgeTRAK is a unique, multi-purpose software solution designed to collect, report, analyse and share real time Voice of Customer feedback! KnowledgeTRAK links companies to a large pool of mystery shoppers and researchers and allows them to create and run any type of Survey or Mystery Shopping assignment. KnowledgeTRAK is available in self-service or fully managed mode.

Its unique mobile and online capabilities will allow you to get to know your business through your customer’s eyes, by creating any type of survey or mystery shopping assignment to capture, report, analyse and share the Voice of your Customers in real time.

KnowledgeTRAK has a large database of mystery shoppers and researchers who will help you gather and analyse ‘real-time’ feedback on your products and service delivery directly from the convenience of a Smartphone application.

Get real-time results as they come in and generate any type of report through industry-leading reporting capabilities.

Use KnowledgeTRAK’s advanced analytics to create eye-catching presentations, highlight performance trends and create follow up actions.

KnowledgeTRAK – the one-stop solution for all your customer experience measurement needs.

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Being the first of its kind in the region, happytrack helps you measure and improve workplace happiness and engagement through its advanced features by gathering, analyzing and acting on employee feedback

Responses are never exposed. Only aggregated results are presented so that organisations have the data they need to take action and improve.

Compare and identify the best achieving departments in your company with Trend Reports, Benchmark Reports, and periodical reports.

Reply to feedback and allow employees to reply anonymously to create a conversation.

Enables you to stay up to date with what’s going on so you know where to focus your attention.

Ease up employees time to participate without password hassles

Customize the branding to engage more with your employees.

Supports English & Arabic languages with more coming soon.

High security measures ensure safety and security of your organisation’s data.

Divide and compare employee moods by teams, departments, locations or branches.

Multiple access levels depending on the employee, guaranteeing safe management of your information.

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Based in the UK and with offices located in Abu Dhabi and Dubai, Ethos Integrated Solutions has been helping clients deliver excellence in customer service for more than 20 years.

To support its clients, this multi-award-winning company developed a range of Voice of Customer, Customer Experience Training and Consultancy Solutions that help organisations achieve a sustainable competitive advantage in service quality.

Mapovate is a milestone in customer experience delivery and for Ethos, it manifests the company’s evolution from a consultancy to a fully-fledged integrated solutions provider that is a one-stop-shop for customer experience management worldwide.

Designed and created through years of experience in the UK with input from the company’s wealth of voice of customer measurement experience in the GCC, Mapovate utilises multiple touch points with quantifiable feedback.

Mapovate is able to integrate with any customer feedback system employed by an organisation and the software’s dynamic reporting capabilities can be specifically tailored in line with company objectives.

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