The benefits of implementing The International Standard for Service Excellence (TISSE 2018) are multi-faceted. In essence, developing a valuable customer experience increases customer satisfaction. This leads to increased customer retention and higher levels of customer loyalty, all of which is directly linked to the profit of the organisation.
Creating and developing the overall customer experience should be a fundamental drive for all organisations, as this overall 'customer experience' strongly (or ultimately) influences customer attitude and customer loyalty towards the organisation.
The International Standard for Service Excellence (TISSE 2018) provides the following Benefits to organisations, departments and Governments to improve the customer experience they provide.
The International Standard for Service Excellence contains the main principals required for the delivery of customer service excellence. It presents clear guidance on developing, implementing and improving a service quality system of a customer focused organisation.
The integrated principles, as outlined above, assist in improving, understanding and serving customer needs.
TISSE 2018 focuses on adding value to the organisation by giving guidelines on what the customer expects and appreciates in return for their customer loyalty. The Standard is not a strict set of requirements but rather provides advice on how an organisation should operate day-to-day to ensure employees are in a position to maximise customer satisfaction.Show me more
TISSE 2018 Improvements are carried out by TICSI's Improvement Partners all over the world. The partners may be responsible for one phase or for all of the phases of Improvement. The partner that would be responsible for a company's TISSE 2018 Improvement would be dependent on their geographical location.