Cookie Policy


1.1 Our website uses cookies. 

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Credit

2.1 This docuement was created using a template from SEQ Legal ( 

3. About Cookies

3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 

3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web brower is closed. 

3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to information stored in and obtained by cookies. 

3.4 Cookies can be used by the web server to identify and track users as they navigate different ages on a website and identify users returning to a website. 

4. Our Cookies

4.1 We use both session and persistant cookies on our website. 

4.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set below:

(a) We use HTTP cookies to recognise a computer when a user visits our website and to help improve the website's usability.

Any questions or comments please contact:

The International Customer Service Institute
Office No. 301, Ibn Battuta Gate Offices
P.O. Box 75745 Dubai
United Arab Emirates
Tel: +971 4 432 9370
Fax: +971 432 9371


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