Wednesday 26th September 2018
In this webinar, we will explore two key themes for creating CEX success. How and when to measure the customer experience, and how to drive customer experience improvement using feedback.
In the first part of the webinar, we will cover all the basic requirements of an effective customer experience measurement programme.
How and when to measure the customer experience?
Most organisations (around 85%) conduct some form of customer satisfaction measurement but only a small proportion (1 in 5) are good at creating a return for this investment by driving change through the organisation. In the second part of the Webinar we will look at how this can be achieved:
How to drive improvement using feedback
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