Written by Robert Keay, Feb 07, 2018
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The contents of this book are a culmination of my 40+ years working in the customer service arena both as an employee and for the past 28 years as a consultant and trainer across many sectors on all things related to customer service throughout the world.
During the past 40 years, I have witnessed first-hand many concepts, ideas, initiatives across industries and sectors including government and non-government entities.
The primary purpose of this book is to allow the reader to Experience the journey in a way that will practically assist both them and their organization to understand how we managed to arrive at the concept of Customer Happiness supported by Happy Employees. I have included within the book tools and techniques that you are free to use for your own purposes.
I hope you enjoy the read and should you have any feedback or want to discuss with me any of the contents, then please contact me at firstname.lastname@example.org
"Good customer service begins at the top, if your senior people don't get it, even the strongest links down the line can become compromised" -Richard Branson-
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