TICSI Advisory Board

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Matt Beck

Robert Keay

Written by Matt Beck, Feb 22, 2018
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Matt Beck

John Hughes

Written by Matt Beck, Feb 06, 2018
0 Comments | 932 Views

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Matt Beck

Philip Forrest

Written by Matt Beck, Jan 17, 2018
0 Comments | 813 Views

Knowledge Centre

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Written by Robert Keay, Feb 01, 2018
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Written by Rami Shammout, Sep 13, 2017
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OTHER RECENT ARTICLES

Latest Webinar

Measuring and Improving the Customer Experience - 26th Sep 2018

11am GMT Wednesday 26th September 2018   In this webinar, we will explore two key themes for creating CEX success. How and when to measure the customer experience, and how to drive customer experience improvement using feedback.   In the first part of the webinar, we will cover all the basic requirements of an effective customer experience measurement programme. How and when to measure the customer experience? Understanding there are two types of feedback – Solicited / Unsolicited Linking feedback to the customer journey Using transactional and/or relationship surveys What do we need to measure? – CSAT, Customer...

Written by Matt Beck, Aug 30, 2018
0 Comments | 729 Views

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BEST PRACTICE ARTICLES

Be honest about customer expectations in sales process – don’t over promise

Be honest about customer expectations in sales process – don’t over promise I can’t stress how...

Written by Hamza Jouda, Jan 26, 2018 | 0 Comments | 1390 Views

Why Effective Measurement and Tracking Could Be a Game Changer For Your Business

Milestones, KPIs and monthly reports. There aren’t many people who would put these things at the top of...

Written by Phil Forrest, Jan 11, 2018 | 0 Comments | 660 Views

How Could Regulation Change Impact Your Customer’s Experience?

What happens to the customer experience when a change in a government’s regulatory framework affects the price to...

Written by Robert Keay, Dec 14, 2017 | 0 Comments | 692 Views

Recommended Reading

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Customer Happiness on the Horizons

Understanding Customer Happiness. How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees The contents of this book are a culmination of my 40+ years working in the customer service arena both as an employee and for the past 28 years...

Written by Robert Keay, Feb 07, 2018 | 0 Comments | 1493 Views

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News

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Written by Robert Keay, Jan 09, 2018
0 Comments | 1461 Views

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Written by Matt Beck, Jan 04, 2018
0 Comments | 603 Views

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