Customer Happiness on the Horizons

Understanding Customer Happiness.

How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees

The contents of this book are a culmination of my 40+ years working in the customer service arena both as an employee and for the past 28 years as a consultant and trainer across many sectors on all things related to customer service throughout the world. 

During the past 40 years, I have witnessed first-hand many concepts, ideas, initiatives across industries and sectors including government and non-government entities.

The primary purpose of this book is to allow the reader to Experience the journey in a way that will practically assist both them and their organization to understand how we managed to arrive at the concept of Customer Happiness supported by Happy Employees. I have included within the book tools and techniques that you are free to use for your own purposes.

I hope you enjoy the read and should you have any feedback or want to discuss with me any of the contents, then please contact me at 

You can buy a copy of the book on Amazon. (US Version) 


"Good customer service begins at the top, if your senior people don't get it, even the strongest links down the line can become compromised" -Richard Branson-

Written by Robert Keay, Feb 07, 2018
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