Culture Management

By Philip Forrest 2017

The Description Of The Organisation Should Simply State 

Its Generic Product/Services, 

Where It Provides Them & To Whom


The Strategic Intent, Variously Described & Differentiated As 

Vision, Mission or Purpose, Is An Aspirational Description Of The Destination

The Organisation’s Leaders Believe It Can Achieve

The Culture Of An Organisation Is The Behavioural Output 

Of The Sum & Priority Of The 

Visible or Invisible Values (Beliefs)

Of Those Who Lead The Organisation


Traditionally Not Often Formally Articulated Their Power As A Leadership and Management Tool Is Now Recognised & Applied as The Unifying Drivers Of Organisational Differentiation

The  Key Step In Translating Strategic Intent &Culture Into Day To Day Action  If Values Are Sincerely Believed There Must Be Some Expected Outcome

When Formally Developed These Provide The Basis For  Action, Measurement, Analysis & Development At Every Level In The Organisation 


The Presumption That A Basis Of Common Understanding  Of These Expectations Exists Among  Management & Staff Is The Greatest Barrier To The

Development Of An Effective Values Based Management System

Policies Are The Tools Which Equip Managers & Staff

 With, Direction & Resources To Achieve The Aims Of The Organisation

Understanding The Gap Between

The Expected Aims & The Current Situation Enables The Company

To Focus Resources On Key Priorities Necessary To Close The Gaps 

Strategies Direct Resources Into The Broad  Implementation Channels Necessary To Deliver The Aims 


Tactics Are The Day To Day Actions Which Will Deliver The Changes to The Way Goods & Services Are Provided To Internal & External Customers


Customers Are The Sole Source Of Revenue For Every Company.

The Role Of  Customers Is To Provide The Company With Revenue

Keeping The Customer’s Wallet Open For Business Is The Fundamental

Responsibility Of Every Stakeholder


Company Description, Strategic Intent & Values Evolve Slowly

Relatively FIXED They Provide  Organisational Stability


Strategy &Tactics May Need To Change More Quickly To Meet 

Market Needs But Can Always Be Anchored In Values.

Infinitely VARIABLE They Provide  

Organisational Flexibility & Responsiveness

Written by Phil Forrest, Sep 13, 2017
0 Comments | 1097 Views

Recent Comments

This article has yet to receive any comments.


Get The TICSI Report, our monthly newsletter, delivered to your inbox.