Welcome to the TICSI Knowledge Centre.
The aim of the centre is as a repository and reference source for a wide range of management models, materials and reference sources that may be useful for people involved in the leadership, management and delivery of customer service designed to offer customers an upper quartile experience.
Some of the contents may be copyrighted and where so the owner’s permission may be required before they are reproduced or used commercially.
Written by Robert Keay, Feb 07, 2018
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Written by Matt Faulkner, Jan 05, 2018
0 Comments | 101 Views
Written by Jen Marie, Jan 05, 2018
0 Comments | 67 Views
Written by Katie Smith, Jan 05, 2018
0 Comments | 55 Views
Written by Hussein Shabbir, Jan 05, 2018
0 Comments | 56 Views
Written by Matt Beck, Nov 01, 2017
0 Comments | 42 Views
Written by Phil Forrest, Sep 13, 2017
0 Comments | 69 Views
Written by Matt Beck, Sep 13, 2017
0 Comments | 69 Views
Written by Matt Beck, Sep 12, 2017
0 Comments | 86 Views
Written by Robert Keay, Aug 23, 2017
0 Comments | 154 Views
Understanding Customer Happiness. How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees The contents of this book are a culmination of my 40+ years working in the customer service arena both as an employee and for the past 28 years...
Written by Robert Keay, Feb 07, 2018 | 0 Comments | 93 ViewsShow me more
Time & Location Jun 14, 2018 at 11:00am - 12:00pm BST United Kingdom, United Kingdom About The Event We present and discuss how and why each and every employee in your organisation affects the overall customer perception. They are intrinsically linked - we discuss how to align them as well. Register Now for FREE!
Written by Matt Beck, Feb 13, 2018
0 Comments | 41 Views
Be honest about customer expectations in sales process – don’t over promise I can’t stress how...
Written by Hamza Jouda, Jan 26, 2018 | 0 Comments | 74 Views
What happens to the customer experience when a change in a government’s regulatory framework affects the price to...
Written by Robert Keay, Dec 14, 2017 | 0 Comments | 47 Views
Milestones, KPIs and monthly reports. There aren’t many people who would put these things at the top of...
Written by Phil Forrest, Sep 12, 2017 | 0 Comments | 44 Views