Welcome to the TICSI Knowledge Centre.
The aim of the centre is as a repository and reference source for a wide range of management models, materials and reference sources that may be useful for people involved in the leadership, management and delivery of customer service designed to offer customers an upper quartile experience.
Some of the contents may be copyrighted and where so the owner’s permission may be required before they are reproduced or used commercially.
Written by Robert Keay, Feb 07, 2018
0 Comments | 208 Views
Written by Robert Keay, Jan 09, 2018
0 Comments | 236 Views
Written by Matt Faulkner, Jan 05, 2018
0 Comments | 158 Views
Written by Jen Marie, Jan 05, 2018
0 Comments | 112 Views
Written by Katie Smith, Jan 05, 2018
0 Comments | 98 Views
Written by Hussein Shabbir, Jan 05, 2018
0 Comments | 112 Views
Written by Matt Beck, Jan 04, 2018
0 Comments | 116 Views
Written by Matt Beck, Nov 01, 2017
0 Comments | 71 Views
Written by Phil Forrest, Sep 13, 2017
0 Comments | 108 Views
Written by Matt Beck, Sep 13, 2017
0 Comments | 132 Views
Understanding Customer Happiness. How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees The contents of this book are a culmination of my 40+ years working in the customer service arena both as an employee and for the past 28 years...
Written by Robert Keay, Feb 07, 2018 | 0 Comments | 208 ViewsShow me more
Time & Location Apr 12, 2018 at 11:00am - 12:00pm BST United Kingdom, United Kingdom About The Event John Hughes hosts our '9 best practices of top #CEX winning organisations' Webinar, which is entirely FREE to register and join. We already have well over 50 UK businesses attending so book yourself on soon, to avoid disappointment. We present and discuss some of the latest ideas and approaches that have recently transformed both the effectiveness and long-term sustainability of Customer Experience Training. We'll show why the basic classroom-based, teacher approach won't get you the results...
Written by Matt Beck, Feb 13, 2018
0 Comments | 111 Views
Be honest about customer expectations in sales process – don’t over promise I can’t stress how...
Written by Hamza Jouda, Jan 26, 2018 | 0 Comments | 167 Views
Milestones, KPIs and monthly reports. There aren’t many people who would put these things at the top of...
Written by Phil Forrest, Jan 11, 2018 | 0 Comments | 85 Views
What happens to the customer experience when a change in a government’s regulatory framework affects the price to...
Written by Robert Keay, Dec 14, 2017 | 0 Comments | 85 Views