The Tools to Do The Job

Deliver world class service excellence through continued customer experience measurement, analysis and improvement with our set of industry-leading tools.


Our Tools

KnowledgeTRAK - Get real-time results as they come in and generate any type of report through industry-leading reporting capabilities KnowledgeTRAK is a unique, multi-purpose software solution designed to collect, report, analyse and share real time Voice of Customer feedback.

Our Tools

Mapovate - Develop maps with ease, share feedback with peers and stakeholders to fix real customer problems World's first customer journey mapping software with dynamic real-time voice of customer analytics.

Our Tools

HappyTrack – Understand how the power of happiness improves organisational performance HappyTrack identifies and measures the factors that deliver customer and employee happiness.

Learn More


Latest from the TICSI Community


Better Way to Perform Internet Research for Accurate Information

Internet research is to sort and collect the required data or information on a particular topic using search engines. Internet research is to proactively gather the details through various sources. Keywords. Sorting of credible and relevant data or information requires...

Written by Abdullah Al Jaber, Mar 18, 2018 | 0 Comments | 753 Views

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Written by Rami Shammout, Jan 23, 2018
1 Comments | 866 Views


Written by Jen Marie, Jan 23, 2018
0 Comments | 793 Views


Written by Hamza Jouda, Jan 17, 2018
0 Comments | 1314 Views


Online Resources

TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market.

Explore our online resources to learn how organisations can consistently deliver an outstanding customer experience.


Robert Keay

Robert Keay was previously Director of Aegis Marketing with specific responsibility for the Quality and Customer Service Division. Prior to this, Robert spent 3 years with Europe's leading car company...

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Customer Happiness on the Horizons

Understanding Customer Happiness. How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees The contents of this book are a culmination of my 40+ years working in the customer service...

Written by Robert Keay, Feb 07, 2018
0 Comments | 1235 Views

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Customer Service as a Sales Channel

Your company might offer the best products since sliced bread and you may well have the most tenacious sales team the world has ever seen. You could have a fantastic...

Written by Robert Keay, Feb 01, 2018
0 Comments | 648 Views

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Measuring and Improving the Customer Experience - 26th Sep 2018

11am GMT Wednesday 26th September 2018   In this webinar, we will explore two key themes for creating CEX success. How and when to measure the customer experience,...

Written by Matt Beck, Aug 30, 2018
0 Comments | 526 Views

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Be honest about customer expectations in sales process – don’t over promise

Be honest about customer expectations in sales process – don’t over promise I can’t stress how important it is to set expectations right from the get-go...

Written by Hamza Jouda, Jan 26, 2018
0 Comments | 1147 Views

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The Future of Customer Service- No Humans?

Humans are an essential part of the customer service experience, right? Not necessarily, according to some companies. Automation is all around us- we can now book doctor’s appointments,...

Written by Robert Keay, Jan 09, 2018
0 Comments | 1208 Views

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