Deliver world class service excellence through continued customer experience measurement, analysis and improvement with our set of industry-leading tools.
Internet research is to sort and collect the required data or information on a particular topic using search engines. Internet research is to proactively gather the details through various sources. Keywords. Sorting of credible and relevant data or information requires...
Written by Abdullah Al Jaber, Mar 18, 2018 | 0 Comments | 635 ViewsRead Full Article
Written by Rami Shammout, Jan 23, 2018
1 Comments | 749 Views
Written by Jen Marie, Jan 23, 2018
0 Comments | 694 Views
Written by Hamza Jouda, Jan 17, 2018
0 Comments | 1178 Views
TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market.
Explore our online resources to learn how organisations can consistently deliver an outstanding customer experience.
Understanding Customer Happiness. How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees The contents of this book are a culmination of my 40+ years working in the customer service...
Written by Robert Keay, Feb 07, 2018
0 Comments | 1077 Views
11am GMT Wednesday 26th September 2018 In this webinar, we will explore two key themes for creating CEX success. How and when to measure the customer experience,...
Written by Matt Beck, Aug 30, 2018
0 Comments | 417 Views
Be honest about customer expectations in sales process – don’t over promise I can’t stress how important it is to set expectations right from the get-go...
Written by Hamza Jouda, Jan 26, 2018
0 Comments | 992 Views
Humans are an essential part of the customer service experience, right? Not necessarily, according to some companies. Automation is all around us- we can now book doctor’s appointments,...
Written by Robert Keay, Jan 09, 2018
0 Comments | 1045 Views