Latest from the TICSI Community


How employee engagement improves the customer experience

Most switched on business owners and Chief Executives know that happy employees are more productive; doesn’t take a rocket scientist to know that a workforce is disengaged and unmotivated they’re more likely to take sick days and underperform....

Written by Hamza Jouda, Jan 23, 2018 | 0 Comments | 44 Views

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Written by Jen Marie, Jan 23, 2018
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Written by Hamza Jouda, Jan 17, 2018
0 Comments | 97 Views


Online Resources

TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market.

Explore our online resources to learn how organisations can consistently deliver an outstanding customer experience.


John Hughes

John Hughes is an internationally renowned customer service excellence professional who prides himself on showing his customers how to quickly go from a good company to a great company. He...

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Customer Happiness on the Horizons

Understanding Customer Happiness. How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees The contents of this book are a culmination of my 40+ years working in the customer service...

Written by Robert Keay, Feb 07, 2018
0 Comments | 66 Views

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What Makes a Great Customer Experience?

Today’s customer is a discerning and demanding soul. In a world where we can gather information on even the most obscure subjects at the touch of a button,...

Written by Rami Shammout, Sep 13, 2017
0 Comments | 112 Views

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The link between Employee Engagement and Customer Service Excellence - Jun 14, 2018

Time & Location Jun 14, 2018 at 11:00am - 12:00pm BST United Kingdom, United Kingdom About The Event We present and discuss how and why each and every employee in...

Written by Matt Beck, Feb 13, 2018
0 Comments | 22 Views

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Be honest about customer expectations in sales process – don’t over promise

Be honest about customer expectations in sales process – don’t over promise I can’t stress how important it is to set expectations right from the get-go...

Written by Hamza Jouda, Jan 26, 2018
0 Comments | 56 Views

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The Future of Customer Service- No Humans?

Humans are an essential part of the customer service experience, right? Not necessarily, according to some companies. Automation is all around us- we can now book doctor’s appointments,...

Written by Robert Keay, Aug 23, 2017
0 Comments | 133 Views

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BBC Worldwide
Pitney Bowes
The World Bank


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