Latest from the TICSI Community


Better Way to Perform Internet Research for Accurate Information

Internet research is to sort and collect the required data or information on a particular topic using search engines. Internet research is to proactively gather the details through various sources. Keywords. Sorting of credible and relevant data or information requires...

Written by Abdullah Al Jaber, Mar 18, 2018 | 0 Comments | 30 Views

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Written by Rami Shammout, Jan 23, 2018
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Written by Jen Marie, Jan 23, 2018
0 Comments | 139 Views


Written by Hamza Jouda, Jan 17, 2018
0 Comments | 251 Views


Online Resources

TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market.

Explore our online resources to learn how organisations can consistently deliver an outstanding customer experience.


Robert Keay

Robert Keay was previously Director of Aegis Marketing with specific responsibility for the Quality and Customer Service Division. Prior to this, Robert spent 3 years with Europe's leading car company...

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Customer Happiness on the Horizons

Understanding Customer Happiness. How to achieve Customer Happiness and Loyalty, Influenced by Happy Employees The contents of this book are a culmination of my 40+ years working in the customer service...

Written by Robert Keay, Feb 07, 2018
0 Comments | 184 Views

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Customer Service as a Sales Channel

Your company might offer the best products since sliced bread and you may well have the most tenacious sales team the world has ever seen. You could have a fantastic...

Written by Robert Keay, Feb 01, 2018
0 Comments | 64 Views

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The 9 best practices of #CEX winning organisations - Apr 12, 2018

Time & Location Apr 12, 2018 at 11:00am - 12:00pm BST United Kingdom, United Kingdom About The Event John Hughes hosts our '9 best practices of top #CEX winning...

Written by Matt Beck, Feb 13, 2018
0 Comments | 47 Views

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Be honest about customer expectations in sales process – don’t over promise

Be honest about customer expectations in sales process – don’t over promise I can’t stress how important it is to set expectations right from the get-go...

Written by Hamza Jouda, Jan 26, 2018
0 Comments | 147 Views

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The Future of Customer Service- No Humans?

Humans are an essential part of the customer service experience, right? Not necessarily, according to some companies. Automation is all around us- we can now book doctor’s appointments,...

Written by Robert Keay, Jan 09, 2018
0 Comments | 220 Views

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BBC Worldwide
Pitney Bowes
The World Bank


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