User Agreement

User Agreement

PLEASE READ THIS USER AGREEMENT CAREFULLY BEFORE USING THIS SITE.

Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your consent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

Ownership

The International Customer Service Institute (TICSI) website, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of TICSI. The International Standard for Service Excellence, its trademarks, logos and service marks displayed on the website are solely registered and copyrighted. You agree not to display or use these trademarks in any manner without TICSI's prior written permission.

Read our privacy policy.

Products & Services

The International Customer Service Institute is the cornerstone of global customer service standard and the custodian of The International Standard for Service Excellence. Organisations that need to implement the standard are advised to register with our TISSE registration.

TICSI online membership offered to enable customer service professionals worldwide to find and connect each other in order to share the expertise, knowledge, best practices and moreover a platform for centralised communication.

If you are not 100% satisfied with your purchase, within 15 days from the purchase date, we will fully refund the cost of your order.

Use of Service

You are responsible for maintaining the confidentiality of your account details and are fully responsible for all activities that occur under your account, with or without your knowledge.

You agree to immediately notify TICSI of any unauthorised use of your password or account or any other breach of security. TICSI will not be liable for any loss or damage arising from your failure to comply with this section.

TICSI may refuse service without prior notices to any member for any or no reason.

You understand and agree not to use TICSI services to:

  • Post, upload, transmit or otherwise make available any content or initiate any communications which are unlawful, threatening, harassing, deceptive, tortuous, abusive, and discriminatory.
  • Victimises, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, se-x-ual orientation, race, ethnicity, age, or disability, infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.
  • Unauthorised or unsolicited advertising, spamming, chain letters, any other form of unauthorised solicitation, or any form of lottery or gambling.
  • You will not harvest or collect information about the users or members of the Site or use such information for the purpose of transmitting or facilitating transmission of unsolicited bulk electronic email or communications.

Limitation of Liability

TICSI ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE SITE. IN NO EVENT SHALL TICSI OR ANY THIRD PARTY PROVIDERS OR DISTRIBUTORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH (I) ANY USE OF THIS SITE OR CONTENT FOUND HEREIN, (II) ANY FAILURE OR DELAY, THE PERFORMANCE OR NON PERFORMANCE BY TICSI OR ANY THIRD PARTY PROVIDERS OR DISTRIBUTORS, INCLUDING, BUT NOT LIMITED TO, NON PERFORMANCE RESULTING FROM BANKRUPTCY, REORGANISATION, INSOLVENCY, DISSOLUTION OR LIQUIDATION EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.