Standard

The International Standard for Service Excellence (TISSE)

The International Standard for Service Excellence (TISSE) has been developed by The International Customer Service Institute (TICSI) with the objective of making it the global standard for quality customer service. The aim of TISSE is to enable organisations to focus their attention on the delivery of excellence in service quality while at the same time providing recognition of success through a formal third party certification scheme.

The International Standard for Service Excellence is implemented and certified by a network of regional partners. As highly trusted partners of the Institute, they provide official recognition to all organisations committed to customer service excellence. An organisation that fulfills most of the requirements of TISSE can choose to be internationally certified by one of those partners. 

The Standard is filled in using the Online Assessment tools which offers organisations the ability to benchmark with each other on a global scale.

TISSE holds the status of an independent standard. The details of this standard have been developed by TICSI and revised and approved by the Institute's Strategic Advisory Panel which include highly recognised customer service experts from each corner of the world.

There have been enhancements in TISSE over the years, which enable TISSE to remain current and competitive in an environment where changes in perceptions of service excellence are customer driven and therefore dynamic. Previous revisions of TISSE were known as The International Customer Service Standard (TICSS) and all future revisions will take place every two years.

For more information, please download The International Standard for Service Excellence brochure.