The Benefits of TICSS
The benefits of implementing The International Customer Service
Standard (TICSS) are multi-faceted. In essence, developing a
valuable customer experience increases customer satisfaction, which
leads to increased customer retention and higher levels of customer
loyalty, all of which is directly linked to the profit of the
organisation.
Creating and developing the overall customer experience is a
fundamental drive for all organisations, as this overall
'customer experience' strongly (or ultimately) influences the
customers' attitude and loyalty towards the organisation.
The International Customer Service Standard (TICSS) provides the
following benefits to organisations, departments and Governments to
improve the customer experience they provide.
- Catalyst for delivering customer service excellence
- Increases customer satisfaction
- Increase customer retention and loyalty
- Increase efficiency in service delivery
- Improve employee satisfaction
- Improve employee commitment
- Identifies inefficient and unproductive activities along the
customer journey
- Increases customer service awareness and creates a customer
focused culture
- Assists in identifying the areas of improvement for each
department of the organisation
- Assists in developing an improvement plan to overcome the
shortfalls
- Measure and monitor the organisation's customer service
performance
- Ensures sustainable customer service improvement
- Rewards the effort of the organisation through a formal
recognition and certification scheme
- Provides an opportunity to be independently certified by
leading global certification body, British Standards Institution
(BSI)
- Platform for world class customer service performance
- Assist in benchmarking in the field of customer service
excellence
- Compliments EFQM & ISO 9001:2000
- Assists your organisation in increasing profit
- Increases organisational trust, goodwill and
reputation
- Consistency in customer service is a brand building
discipline
