Levels of Customer Service Certification
There are three levels of certification. Upon completing
an Assessment, British Standards Institution (BSI) will produce an
online report detailing the performance of the organisation. BSI
provides exclusive third party certification that is
internationally recognised. Levels of certification are as
follows:
- International Excellence 90%+
- International Benchmark 75% - 90%
- International Standard 55% - 75%
Certification is for a maximum 12 month period, organisations
can if they desire request further reassessments no earlier than 6
months after a previous assessment. Organisations will be assessed
as to whether the criteria as laid out in The International
Customer Service Standard has been fulfilled. The level of
compliance will be based on a 5 point scale scoring system.
Our independent certification body,
British Standards Institution can certify your organisation
against TICSS2010.
