TICSS

• Principles of TICCS
• The Benefits of TICSS
• TICSS Measurement Model
• TICSS Implementation Process
• Customer Service Certification
• Register for TICSS

The International Customer Service Standard

The International Customer Service Standard (TICSS) has been developed by The International Customer Service Institute (TICSI) with the objective of making it the global standard for quality customer service. The aim of TICSS is to enable organisations to focus their attention on the delivery of excellence in service quality while at the same time providing recognition of success through a formal third party certification scheme.

British Standards Institution Limited (BSI) is the exclusive certification partner of TICSI. As a highly trusted partner of the Institute, BSI provides official recognition to all organisations committed to customer service excellence. An organisation that fulfills most of the requirements of TICSS can choose to be internationally certified by BSI, a leading independent certification body, represented in 120 countries for more than a century all over the globe.

TICSS holds the status of an independent standard. The details of this standard have been developed by TICSI and revised and approved by the Institute's Strategic Advisory Panel which include highly recognised customer service experts from each corner of the world.

There have been enhancements in TICSS over the years, which enable TICSS to remain current and competitive in an environment where changes in perceptions of service excellence are customer driven and therefore dynamic. Revision of TICSS takes place every second year by collecting and revising input from all our partners and clients and supported by a continuous research conducted by the Institute for new practices and methodologies.