Benefits of Self Assessing your Customer Service Performance
Levels
The International Customer Service Institute's (TICSI) Self
Assessment tool is for organisations who are passionate about
acheiving excellence in customer service. Customer Service Self
Assessment allows any entity (organisation, department or
government) to assess and measure their customer service
performance against the requirements of The International Customer
Service Standard (TICSS). The benefits of Customer Service Self
Assessment incude:
- Increased customer satisfaction
- Increased customer retention
- Increased customer loyalty
- Increase efficiency in service delivery
- Assess your organisation against TICSS at your own pace, in the
comfort of your own office
- Monitor your organisation's customer service performance
- Identify your organisation's customer service strengths and
weaknesses
- Prepare an action plan based upon your assessment findings (Gap
analysis)
- Efficiently allocate resources towards areas of your
organisation which require customer service support
- Become accountable and track implemented changes on a regular
basis
- Compare your organisation's customer service performance at
different stages throughout the year - we recommend re-assessment
every 6 months for optimal benefit
- Reach your business goals faster
- Independence - No strings attached
- Free customer service excellence framework
- Create a customer service culture amongst staff
- Measure and monitor your customer service excellence
progress
- Create customer service awareness and knowledge amongst
staff
- In order for your organisation to reach its full customer
service potential, all staff must be educated about TICSS so as to
fully understand its benefits and reason for implementation.
- Continuous service quality improvement cycle
- The Self Assessment process should be adopted into your
quarterly routine in order to review what improvements can be made
to achieve the next level of customer satisfaction and loyalty
