Self Assessment

• Self Assessment Concept
• Benefits of Self Assessment
• Self Assessment Reporting
• Start a Self Assessment

Customer Service Self Assessment & Reporting

The Customer Service Self Assessment tool allows organisations to review their customer service performance, identify areas of improvement and prepare an action plan to address any gaps preventing them from delivering customer service excellence.

The International Customer Service Institute (TICSI) strongly recommends the adoption of the Self Assessment process as a quarterly routine so as to assist organisations with continuous monitoring of their changing business environment and customer needs. Regular Self Assessment ensures the organisation remains competitive and up to date on its customers' expectations.

TICSI has developed the Online Customer Service Self Assessment Tool and provides free access to it for all organisations committed to improving their customer service performance.

Self Assess your organisation or department against The International Customer Service Standard now.