Privacy Policy

Privacy Policy

The International Customer Service Institute (TICSI) strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalised experience. We may use Personally Identifiable Information (your name, email address, street address, telephone number) subject to the terms of this privacy policy. Please note this policy applies only to information collected by ticsi.org online and does not impact information collected or used by ticsi.org or its affiliates through other means. We do not share data with third parties.

Information sharing

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. You can visit many pages on our site without providing any information. Other pages may prompt you to provide information, such as when you register for access to portions of our site, sign up for membership. You may also provide information when you participate in interactive areas of our site.

TICSI also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use "cookie" technology. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but doing so may limit your ability to access certain portions of the site or may require you to re-enter your user name and password. Additionally we may not be able to customise the site's features according to your preferences.

We will use your information only as permitted by law. Aggregated Information (information that does not personally identify you) may be used in many ways. As one example, we may combine information about your usage patterns with similar information obtained from other users to learn which pages are visited most or what features are most attractive.

Any questions or comments please contact

The International Customer Service Institute
Office No. 301, Ibn Battuta Gate Offices
P.O. Box 75745 Dubai
United Arab Emirates
Tel: +971 4 432 9370
Fax: +971 432 9371
Email: info@ticsi.org