Benefits of Assessing your Customer Service Performance
Levels
The International Customer Service Institute's (TICSI) Site
Assessment tool is for organisations who are passionate about
achieving excellence in customer service. Customer Service
Assessment allows any entity (organisation, department or
government) to assess and measure their customer service
performance against the requirements of The International Customer
Service Standard (TICSS). The benefits of Customer Service
Assessment include:
- Increased customer satisfaction
- Increased customer retention
- Increased customer loyalty
- Increase efficiency in service delivery
- Monitor your organisation's customer service performance
- Identify your organisation's customer service strengths and
weaknesses
- Prepare an action plan based upon your assessment findings (Gap
analysis)
- Efficiently allocate resources towards areas of your
organisation which require customer service support
- Become accountable and track implemented changes on a regular
basis
- Compare your organisation's customer service performance at
different stages throughout the year - we recommend re-assessment
every 6 months for optimal benefit
- Provides a comprehensive customer service excellence
framework
- Create a customer service culture amongst staff
- Measure and monitor your customer service excellence
progress
- Create customer service awareness and knowledge amongst
staff
- Benchmarking opportunities to compare yourself against other
organisations globally.
