TICSI invited to speak at 8th GCC Government and Business
Global Competitiveness Customer Care Strategy Development
Conference
Dubai, UAE - Robert Keay, co-founder and Chairman of The
International Customer Service Institute was invited to speak at
the 8th GCC Government and Business Global Competitiveness Customer
Care Strategy Development Conference, held February 21 to 24, 2010
within the Al Falak Ballroom, Burj Al Arab Hotel.
Sheikh Mohammad Maktoum Bin Gomaa Al
Maktoyum was the chief guest of honor.
Addressing a room filled with both government and private
sector service quality professionals from across the Middle East,
Robert spoke on two separate occaisions:
Day 2: February 22, Robert spoke of The Institutes flagship
product, The International Customer Service Standard.
Day 4: February 24, Robert spoke of his recently launched Value
Moments concept. A paradigm shift on how the customer
experiences can be measured, managed and improved. This
revolutionary concept enables organisations to effectively target
those Value Moments which deliver the highest impact on customer
loyalty and engagement.
More about the conference and Global Customer Care
Competitiveness Excellence Awards:
This conference showcased several experts placing emphasis on
customer care innovative tools, methods and systems to be used
across all levels of government organizations in order to stay
ahead of the global competition. It hosted high-level and
interactive panel discussions, and global case studies presented by
well renowned speakers like Mr. Ahmad Tahlak,
Chairman of LEVENBERT; Ms. Ruth Field, Chief
Executive Officer of Joshua Group LLC; Ms. Janine M.
Bensouda, Founder and President of Bensouda Consulting;
Mr. Saleh I. Al-Shabnan Project Executive, Supply
Chain Management Project (EMDAD) Saudi Basic Industries
Corporation; Mr. Bob Andrzejewski, Partner of
Bensouda Consulting; Mr. Robert Keay, Chairman of
The International Customer Service Institute and Mr.Jassim
Al Hammadi, General Manager of First Information Security;
and Mr. Mohammed S. Zawaideh, Chief Executive
Officer of Oneteamconsult - Jordan.
Mr. Ali Al Kamali, the Managing Director of
Datamatix stressed that, "In today's fast-paced and global economy,
the growing demand from service-based organizations for practical
guidelines has created a need for excelling in customer care.
Customer service is the cornerstone of a solid, thriving business.
The conference will cover topics on creating a positive business
model that continues to grow and reap great financial rewards due
to the kind of customers your organization attracts and whether or
not you can sustain them."
Day four concluded with the hosting of the "4th Middle
East Government and Business Organizations' Global Customer Care
Competitiveness Excellence Awards" ceremony which was held
to honor the outstanding contributions of the region's
government and business organizations who have exemplified
excellence and genuine sense of customer satisfaction that exceeds
customers' expectations for value.
The winners honored at the ceremony under the 4th Middle
East Government and Business Organizations' Global Customer Care
Competitiveness Excellence Awards are as follows:
Samsung Electronics MEA CS HQ
Best Customer Care Award - Electronics Sector
Al Ain Municipality-UAE
Best Government Customer Care Award
Qatar Central Bank
Best Customer Care Award -Banking & Finance
Sector
Qatar Airways
Best Airline Customer Care Award
Institute of Public
Administration-KSA
Best Customer Care Award -Corporate Management
Dubai Metro-UAE
Best Public Transport Customer Care Award
Emirates, Skywards
Best Tourism & Travel Customer Care
Award
