International Customer Service Benchmarking
An integral part of improving organisational service quality
performance is to be able to benchmark your customer
service with international organisations or governments
who may be delivering best practice in Customer Service
Excellence.
"Benchmarking is the
practice of being humble enough to admit that someone else is
better at
something and being wise enough to learn how to match or even
surpass them at it"
In order to deliver outstanding customer service it is essential
to understand how other organisations are performing. A customer
focused organisation should continuously monitor its environment
and learn where it stands in comparison to other participants in
the market.
The Institute has developed an online benchmarking
service for organisations that wish to benchmark their own
customer service performance with other organisations.
This benchmarking service is available for all organisations
that have completed the online customer
service assessment against The International Customer
Service Standard (TICSS). By completing the online assessment, you
will be able to compare yourself to the competitors or similar
organisations in your industry and region, and learn what you need
to improve on in order to deliver best practice in customer
service.
The International Customer Service Institute strongly recommends
that organisations conduct assessment for benchmarking purposes to
understand better their environment and general customer
expectations towards them.
