Customer Service Vision
To inspire the achievement of
the highest standards of professionalism in all
aspects of service quality in every international
market
Our Values
Professionalism
Promoting professionalism among all members in every aspect of
their performance
Inclusion
Providing facilities for people engaged in the whole spectrum of
service quality delivery
Challenge
Setting new standards that maintain service quality performance at
the leading edge
Participation
Creating an environment that promotes the sharing of international
best practice
Achievement
Recognising excellent performance wherever it is found.
Our Objectives
The Objectives of The International Customer Service Institute
are to:
- Promote the understanding and application of service quality
excellence as a fundamental competitive success factor for every
organisation.
- Establish and maintain an international service quality
standard as a global performance benchmark.
- Provide the facilities for all members to develop their
professional performance.
- Cooperate with others to share knowledge, build skills, promote
best practice to drive up standards across all markets.
