About The International Customer Service Institute
The International Customer Service Institute aims to inspire the
achievement of the highest standards of professionalism in all
aspects of service quality in every international market. With a
need clearly identified for an independent organisation to set
global customer service standards TICSI has created its own
customer service standard (TICSS) as a cornerstone against which to
compare.
TICSI was set up to collate and amass best practices in the
service quality field and to provide the means for dissemination of
the collected information to member organisations and
individuals. With a knowledgeable and highly
experienced team, service quality experts on a Strategic Advisory
Panel and worldwide partnership in Customer Service Excellence
along with continuous research conducted into new practices and
methodologies, TICSI is leading the field in global best
practice in customer service and service quality. The ultimate goal
is to set the global standards of customer service in a very
diverse and always changing international platform.
The Institute was founded in 2005, operating from its
headquarters in London and Dubai, however, represented all over the
world through its global partnership network.
