About

About The International Customer Service Institute

The International Customer Service Institute was founded in 2005, operating from its headquarters in London and Dubai, however, represented all over the world through its global implementation and certification partnership network.

TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. With a need clearly identified for an independent organisation to set global customer service standards TICSI has created its own customer service standard (TISSE2012) as a cornerstone against which to compare.

TICSI was set up to collate and amass best practices in the service quality field and to provide the means for dissemination of the collected information to member organisations and individuals. With a knowledgeable and highly experienced team, service quality experts on a strategic advisory panel and worldwide partnership in Customer Service Excellence along with continuous research conducted into new practices and methodologies, TICSI is leading the field in global best practice in customer service and service quality.

TICSI is an innovative and progressive organisation that is the global customer service excellence thought leader. If you couple this with the further developments in the TICSI Solution Portfolio and the expansion of the Partnership network, the future of the Institute looks very bright.

The latest blogs from President of TICSI and the Chairman of TICSI are available at the following links-

Phil Forrest TICSI Blog

Robert Keay Home of Service Blog