Welcome to TICSI

The International Customer Service Institute (TICSI) is a membership organisation enabling recognition and sharing of global best practice in customer service. TICSI has developed The International Customer Service Standard, the first global standard for customer service excellence.

Self Assessment | Benchmarking


5P's Service Quality Model

The 5P's Service Quality Model distinguishes five main factors of customer service excellence, which directly impact and determine service quality and customer satisfaction.

Benefits | Self Assessment | TFP Partners

What is TICSS

The International Customer Service Standard (TICSS) has been developed by TICSI. TICSS is the first global standard for quality customer service. TICSS enables organisations to focus on delivering excellence in service quality while providing recognition of success through a formal third party certification scheme.

TICSS | Benefits | Certification


Self Assessment

Self Assessment means checking that the customer service you offer measures up to the specifications of The International Customer Service Standard. Take the free online Customer Service Self Assessment now.

Self Assessment | Benefits

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