The International Customer Service Institute (TICSI) is a membership organisation enabling recognition and sharing of global best practice in customer service. TICSI has developed The International Customer Service Standard, the first global standard for customer service excellence.
Free Self Assessment | Benchmarking
Value Moments offers a new perspective on how customer experiences should be measured, managed and improved and the book provides a radically different approach to customer service measurement.
Value Moments
Conduct a thorough assessment of your organisation's performance against The International Customer Service Standard (TICSS). TICSS is the first global standard for quality customer service. Generate detailed management style reports outlining strengths and weaknesses.
Site Assessment | Benefits | TICSS
The Institute conducts a frequent Q&A session with service quality professionals from all over the world. Get the latest updates on what experts in the field of service quality have to say.
Interviews with professionals | TICSI Blogs
