The International Standard for Service Excellence (TISSE2012) is the rebranded and updated version of TICSS2010. It remains the most comprehensive global standard specific for service excellence.
TISSE2012 promotes a flexible yet measurable customer focused approach based on this 5Ps Service Quality Model to implementing all the elements that make up the delivery of excellent customer service.
Online Site Assessment
The Online Site Assessment against the full TISSE2012 Standard enables organisations to easily review their overall customer service performance levels and identify areas for improvement.
This is a unique and internationally accredited suite of customer service focused e-learning programmes. The user-centric courses are free and delivered through a range of multimedia channels.
TICSI Training Accreditation
TICSI Training Accreditation has been developed in such a way that an individual trainer/facilitator as well as a company’s training courses can be accredited. This enables them to be accredited by a leading International industry expert. The TICSI Training Accreditation Guidelines are based upon Philip Forrest’s 5Ps of Service Quality Model and the Accreditation support is provided by TICSI’s Global Partnership network.
TICSI's Global Partnership Network is expanding rapidly and we are on the lookout for more competent partners around the world. Partners can enjoy numerous revenue opportunities from the implementation of TISSE2012 and the other TICSI Solutions.