Welcome to TICSI
The International Customer Service Institute
(TICSI) is a membership organisation enabling recognition
and sharing of global best practice in customer service.
TICSI has developed The International Customer Service
Standard, the first global standard for customer service
excellence.
Self Assessment | Benchmarking
5P's Service Quality Model
The 5P's Service Quality Model
distinguishes five main factors of customer service
excellence, which directly impact and determine service quality and
customer satisfaction.
Benefits | Self Assessment | TFP Partners
