25 Years On

A brief and personal history of The International Customer Service Institute and The International Standard for Service Excellence from The President of TICSI, Phil Forrest.

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Online Self Assessment

A free and simple way to assess your organisation against a questionnaire adapted from the full TISSE2012 Standard. The online self assessment provides a detailed idea of where your organisation is on the journey to service excellence.

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Online Site Assessment

The Online Site Assessment against the full TISSE2012 Standard enables organisations to easily review their overall customer service performance levels and identify areas for improvement.

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TISSE 2012

The International Standard for Service Excellence (TISSE2012) is the rebranded and updated version of TICSS2010. It remains the most comprehensive global standard specific for service excellence.

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TICSI Academy

This is a unique and internationally accredited suite of customer service focused e-learning programmes. The user-centric courses are free and delivered through a range of multimedia channels.

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25 Years On
Online Self Assessment
Online Site Assessment
TISSE 2012
TICSI Academy

TISSE2012

The International Standard for Service Excellence (TISSE2012) is the rebranded and updated version of TICSS2010. It remains the most comprehensive global standard specific for service excellence.

read more

 

5Ps Model

TISSE2012 promotes a flexible yet measurable customer focused approach based on this 5Ps Service Quality Model to implementing all the elements that make up the delivery of excellent customer service.

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Online Site Assessment

The Online Site Assessment against the full TISSE2012 Standard enables organisations to easily review their overall customer service performance levels and identify areas for improvement.

read more

TICSI Academy

This is a unique and internationally accredited suite of customer service focused e-learning programmes. The user-centric courses are free and delivered through a range of multimedia channels.

read more

Measure your organisation's level of Service Excellence by taking the FREE Self Assessment now.

TICSI Training Accreditation

TICSI Training Accreditation has been developed in such a way that an individual trainer/facilitator as well as a company’s training courses can be accredited. This enables them to be accredited by a leading International industry expert. The TICSI Training Accreditation Guidelines are based upon Philip Forrest’s 5Ps of Service Quality Model and the Accreditation support is provided by TICSI’s Global Partnership network.

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Partnership

TICSI's Global Partnership Network is expanding rapidly and we are on the lookout for more competent partners around the world. Partners can enjoy numerous revenue opportunities from the implementation of TISSE2012 and the other TICSI Solutions.